Policies
Last updated: 20 August 2026
This refund and cancellation policy explains how cancellation and refund requests are handled for Growoid services, training programmes and digital offers.
Cancellation requests will be considered only if the request is made within 7 days of placing the order or purchasing the service, unless a separate written agreement states otherwise.
Cancellation requests may not be accepted where the service, training, onboarding, strategy work, implementation work, access or delivery has already started.
Growoid primarily provides services, consulting, implementation, training and digital support. Growoid does not currently sell perishable items or physical retail products through this website.
If a service-specific refund term is provided at the time of purchase, that service-specific term will apply.
If you believe there is an issue with a purchased service or training programme, contact Growoid within 7 days of purchase or delivery of the relevant service component. Growoid will review the request and take an appropriate decision based on the service purchased, work already delivered and any applicable written agreement.
If a refund is approved by Growoid, it will take up to 14 days for the refund to be processed to the original payment method or another agreed method.
For refund or cancellation requests, contact hello@growoid.com with your name, order or payment details, purchase date and reason for the request.